Privacy Policy
Last updated: November 24, 2024
1. Introduction
ChainVue ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our blockchain API platform and related services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, password)
- Payment information (processed securely via Stripe)
- API usage data and request logs
- Communications you send to us
- Information from third-party login providers (e.g., GitHub)
3. Automatic Data Collection
When you use our services, we automatically collect certain information:
- IP addresses and device information
- Browser type and version
- API request metadata and response times
- Usage patterns and feature interactions
- Cookies and similar tracking technologies
4. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Monitor API usage and enforce rate limits
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect and prevent fraudulent or unauthorized activity
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers who assist in our operations
- To comply with legal obligations
- To protect our rights and prevent fraud
- With your consent or at your direction
- In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
- Withdraw consent
9. Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at privacy@chainvue.io